Delivering value by supporting business owners and marketing leaders to challenge and improve their customer & marketing activities
who we are
A neway forward.....
We are customer and marketing experts with over 20 years of international experience in companies ranging from small SME's / high growth start-ups to large well known corporate brands such as Allianz, Natixis, Orange, Vodafone, Fuji Xerox, Vivendi Universal... Hence we bring proven on the ground experience and not inexperienced junior consultants.
We help companies to rethink the way they acquire & manage their customers to deliver better outcomes for both their customers and for the growth of their companies. This is based on our proven ability to challenge the status quo and drive change based on key customer / market / ROI insights, whilst building alignment across teams & departments to get the results needed as a cohesive team.
We are by your side to identify and implement solutions which deliver the results expected. including:
customer growth
Reviewing & challenging the key ingredients your company uses in attracting new customers
competitive differentiation
Redefining how your company differentiates itself from the increasing competition
marketing health check
Providing an external eye to look at why your marketing may not be performing as expected.
customer experience
Redesigning your customer experience to make it consistent & memorable throughout
interim leadership
Flexible, experienced & cost effective customer / marketing leadership to support your team
Our services are provided either online (internationally) or in your offices (within Australia). These services are either project based, or based on a part-time or full-time contract (i.e. interim management).
Below you will find more information on our services, or you can contact us today for a free initial exchange on your needs.
what our customers say
"Justin is a commercially minded CMO and able to quickly unpack the key drivers in a business to focus on from a marketing perspective. Justin supported us in building our channel strategy, tightening our GTM, and worked with our agency on direct-to-market campaigns. Justin is focused, efficient, smart, and an all-round great guy."
David Burkett
CEO - Bluewater Control
“I would recommend Neway Consultants who helped us to completely revise our strategic positioning in the market to bring further clarity & differentiation. They also impressed through their efficient execution in delivering key communication assets, including a fully revamped website.”
Sam Ayad
CEO - Smartbill
“From day one, Justin has demonstrated strong leadership in driving key marketing projects at HYPHA, including marketing automation, sharpening our value proposition, and developing our new website. His professionalism and unrelenting focus on the customer, the value proposition and the clarity of our communication, are of great value to Hypha.”
Alex Prate
Hypha Council Member
how we can help
At neway we thrive on helping companies to resolve their customer or marketing related issues. Below we set out a number of these needs, but also offer a 'health check' service in case you are not quite sure what is wrong.
In addition we can simply be called upon as an additional experienced resource on a part-time or full-time contract basis (i.e. interim management) where you are missing experienced customer or marketing staff.
Also, we are fully billingual in French and English and have in depth experience of working internationally for French companies. This, added to our Australian business experience, enables us to provide effective support to French companies coming to or already established in Australia.
customer trust
Gaining the trust of your customers is fundamentally important for the health of your business. Without this trust your customers are more likely to leave.
At neway consultants we help you to better understand your customer's trust drivers and to define a clear plan for your company to tick all the trust related boxes.
marketing health check
Sometimes it simply takes the eye of an external expert to give you a fresh perspective on your current customer & marketing activities to identify key areas which can be enhanced to deliver the results you wish to achieve.
Alternatively, you may already have evidence of the key customer problems you are facing but urgently need advice & support to resolve them fast.
customer growth
Acquiring and holding onto customers requires having the right value proposition / offer available for customers, clearly communicated, available via their preferred distribution channel and with an impeccable experience.
At neway we bring our over 20 years of experience in customer growth & retention, where we have consistently delivered +35% growth in leads / revenues.
customer experience
Wondering how to improve your customer experience across the board in a consistent and memorable way?
Breaking down the steps from their first touch point with your brand (eg reading your content on social media), through to becoming a loyal customer, is a good starting point.
Then building an understanding of the gap between customer expectations at each step Vs the actual customer experience is key as you embark on transforming the customer journey.
competitive differentiation
To stand out from the growing competitive crowd sometimes you need to take a step back & rethink how you approach the market.
Sometimes it can require a simple tweak on a product feature or pricing aspect, but other times it may require a fundamental review if you are faced with a competitive landscape which is going through fundamental changes.
interim leadership
Do you feel you need to reinforce & support your customer / marketing team? This may have occurred due to an unexpected departure or some upcoming key new customer / marketing projects you need to safely deliver at a key turning point for your company.
One solution is to add an experienced interim customer & marketing leader to your team who is used to adapting to different sectors, companies and internal cultures and successfully delivering to meet the company's goals.
our services
We provide a range of options in terms of our consultancy services, ranging from pure project based to either part or full-time contracts (i.e. interim management).
The marketing health check option is a review / audit of your customer & marketing activities to identify key issues and define a strategy & actions to successfully resolve them.
marketing health check
project based consulting
part-time support
full-time support
our experience
Here are some of the brands we are proud to have worked for :
